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RAGALA Privacy Policy

 

Ragala would like to serve you as best as possible. We take your privacy very seriously and handle your data with the utmost care. It is paramount that we comply with the applicable privacy laws and regulations. In this privacy policy we let you know what type of data we collect from you, for what purpose, how long we keep this data and what your rights are.

For what purpose does Ragala process your personal data?

We use the personal data you provide for the following purposes: to execute the agreement for the products or services you purchase from us; to inform you about the purchased products or services (including service emails); to conduct audience, customer satisfaction research and data analyses; to inform you about products and services of Ragala (via e-mails, newsletters and brochures; for relationship management); to enable you to use our website (see cookie policy); to comply with the laws and regulations applicable to us.

 

Which personal data do we process?

We only process data that is necessary for the implementation of the above purposes. This includes information such as name, address, place of residence and purchased tickets. The data involved depends on the product or service, such as a event or newsletter. If you want a complete overview of your data, you can make a request for access (see below).

 

How do we protect personal data?

In line with the requirements of the General Data Protection Regulation (GDPR), we ensure an adequate and appropriate level of security. For example, we have taken technical and organizational security measures to protect the data we have against loss or unlawful processing. When you visit our website, this is done automatically via a secure connection. Electronic payments and your personal data are extra secured. 

Does Ragala combine personal data?

Ragala does not combine personal data.

What retention period do we use?

We do not store your personal data for longer than is necessary for the purpose of the processing. If there is no payment relationship and you have only signed up for a newsletter, we will store your data until you unsubscribe.

Are your personal data shared?

We do not sell, trade, or otherwise transfer personal information to third parties without user consent, except for trusted third parties involved in event operations (e.g., ticketing platforms, payment processors).

Some events are organized in collaboration. Your contact details will be provided by us to the co-organiser of the specific event for which you have purchased tickets. This co-organizer may contact you to provide you with information related to the event or to make you offers, and to conduct data analyzes and customer satisfaction surveys. We make agreements with the relevant partners to guarantee optimal security and confidentiality. If you object to this, you can indicate this via privacy@ragala.nl

Does Ragala use cookies?

Ragala uses cookies that are stored by your browser when you visit our website. We do this for the following reasons:

• Proper functioning of our website

We use functional cookies, which are necessary for the technical operation of our website. For example, these cookies ensure that the contents of your shopping cart are not lost. These cookies also mean that you do not have to enter the same information again and again when you visit our website.

• Optimize our services and website

We also use analytical cookies to map the use of the website and thus increase the ease of use of the website. We also use cookies for Analytics.

• Social Media and Marketing purposes

We use cookies to provide social media features and personalize advertisements. We share information about your use of our site via cookies with our partners for social media, advertising and analysis. These partners may combine this data with other information that you have provided to them or that they have collected based on your use of their services.

How can I adjust the use of cookies?

When you visit our website for the first time, you can indicate which cookies you want to accept. These preferences are stored in your browser. The settings for managing cookies can be found in most browsers under the 'privacy' or 'security' tab.

What are my rights and how can I access my data?

You have the right to ask us to inspect, correct, supplement or delete your personal data. You can contact us for this via privacy@ragala.nl.

How can I unsubscribe from e-newsletters?

You can unsubscribe via the unsubscribe link under our emails or directly via your account on our website. If this does not work, please contact us at privacy@ragala.nl.

Can we change our privacy statement?

We may change this privacy statement and therefore advise you to consult this website for the most current statement.

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